Noralogix is Genesys Cloud premium AppFoundry development partners as well as Genesys Cloud partner and client developers. We apply a proprietary skills and Genesys data combined with popular technologies to helps people see and understand data.
Our reports give you the ability to easily assess how your business is handling its customer experience as well as monitor the KPIs of your agents.Try for free
Easily run reports on key metrics like total handle, sla, average
talk time, presence statuses.
Filtering by all media types and external organizations. A deep data dive analyzing granularity over a month, week, day or every 15 minutes.
Access all relevant call center performance with raw data.
Exporting in all formats what you like PDF, CSV, EXCEL.
Easily track and measure how your customers feel about your service with AI sentiment analysis.
Minimize training and identify areas for improvement with quality
question groups trends.
Easy navigation, drill down from queues score to each agents.
With our heatmaps you can see daily trends of the week and then schedule your agents accordingly.
Improve your productivity and reduce staffing costs simplifying forecasting and scheduling.
Have any questions? We'd love to hear from you.Get in touch
Noralogix Microsoft Events is a middle layer application that allows clients to tap into real-time Genesys Cloud data and then execute that data in a format that allows for an immediate reaction or execution.
Why wait for a problem to arise? Be proactive. Get real-time Genesys Cloud data in a way your team will love and rely on every day.
Noralogix Power BI Connector for Genesys Cloud is a No-code Data Pipeline that automatically loads real-time live Genesys Cloud data into Power BI for you.
Simply subscribe to Genesys Cloud notifications topics and use Power BI real time dashboards today.